15:45 08 Feb 23
While it breaks my heart to see others have not had good experiences, especially in these situations and environments, my personal experiences have been very good with TerraBella. My grandmother has been here for a year and is very happy and comfortable. They have been doing some work for a while now, but it is all coming together very well. This facility met most of our needs when looking for places (compared to other places I've seen/been). Finding a place that meets all of her needs and provides everything I'd like to provide for her is really challenging. The prices went up quite a bit, which is difficult to manage. Still, in seeing everything they are doing (and, in all honesty, being lucky enough that she gets some financial assistance because otherwise, I'd be panicking), I couldn't think of her being elsewhere, especially now that she is happy and settled. Naturally, I am constantly worried that if anything were to change, I might feel quite different. It's hard not to feel like the bottom can drop out at any point in this case, especially when things are going well. The wifi can be hit or miss sometimes, so that's a bit tough, but it seems to be better lately. And when she first moved in, they were redoing a salon, (I looked forward to her being able to have her hair washed really well and her toenails taken care of, it might seem silly, but these are basic needs as someone gets older) but they seemed to not be able to get that up and running. However, the staff is always friendly, available, and helpful, and I am there frequently to see and interact with many of them. Many of which have a great relationship with my grandmother, which makes me feel like she is in good hands. She would definitely tell me and everyone else if she doesn;t like something. As she should. She is happy with the activities, loves her room, and loves the staff (who are incredibly and quite possibly too hard-working). It seems they communicate well with her and me when things change. It is always very clean (although admittedly, I clean her room often when I visit as one does for family members). I am mentioning some specific details regarding our routine and preferences because I realize how different this could be for someone else in a different situation and that this is our personal experience here. I have wanted to write something for a while now to reflect on our experience because I can't, in good conscience, especially after visiting her, after talking to and seeing the staff weekly for almost a year, not mention how this has been for us. I hope the staff (and anyone relevant) realizes how much she and I always appreciate them and that it could be a truly different situation without them and all of their efforts and if anything were to change.